Frequently Asked Questions

All orders are placed through WhatsApp. Simply browse our shop, find a piece you love, and tap the "Enquire via WhatsApp" button. Our team will confirm availability, provide pricing, and arrange secure delivery — all within the chat.

Absolutely. Authenticity is the foundation of everything we do. Every product is sourced from verified suppliers and authorised distributors. We provide authenticity documentation where available and stand fully behind every item we sell.

Yes, we ship worldwide. We deliver to all GCC countries, Europe, Asia, and beyond. International shipping times and rates vary by destination — contact us on WhatsApp for a delivery quote to your location.

Within the UAE: 1–3 business days. GCC countries: 3–5 business days. International destinations: 5–10 business days. Express delivery is available on request — ask us on WhatsApp for options.

Yes. Our collection extends far beyond what is listed online. If you are searching for a specific fragrance, fashion piece, or accessory, reach out via WhatsApp and our sourcing team will do their best to locate it for you.

Of course. Message us on WhatsApp and we will send additional photos, close-up shots, and video walkthroughs of any piece in our current inventory.

We accept returns within 14 days of delivery for items that are unused, in original packaging, and in the same condition as received. Certain items such as opened fragrances or personalised pieces are non-returnable. Please visit our Shipping & Returns page or contact us on WhatsApp for full details.

Yes. We treat all customer information with the strictest confidentiality. Your details are never shared with third parties and all communications via WhatsApp are encrypted end-to-end.